Frequently Ask Question

The following is a list of frequently asked questions regarding recipes and features on the Bank J Trust Indonesia website and we have provided answers regarding these frequently asked questions. Hope it can help you

If you have other questions outside of the list below, please contact us.

Bank J Trust offers several savings products, including:

  • Savings Regular Savings, Priority Savings, Planned Savings, etc.
  • DepositsRegular Deposits and Priority Deposits.
  • Current Current Account Regular Current Account and Priority Current Account.

To register for Bank J Trust Internet Banking and Mobile Banking, customers can visit the E-Banking menu on the official Bank J Trust website. Customers need to complete the registration form and follow the instructions provided.

Bank J Trust offers several types of financing, such as:

  • J Trust Micro Credit
  • KPR J Trust
  • KMK J Trust Working Capital Credit
  • J Trust Investment Credit
  • Excellent Entrepreneur Credit (KPU)
  • Heavy Equipment Investment Credit

Customers can apply for a loan by visiting the nearest J Trust Bank branch office. Customers need to complete the required documents according to the type of loan being applied for.

Bank J Trust provides several business services, including:

  • Linkage Business
  • Institutional Banking
  • Commercial Business
  • Treasury
  • Safe Deposit Box (SDB)
  • Employee Benefit Program (EBP) J Trust

Customers can access J Trust Bank e-Banking services via the company's official website or by downloading the J Mobile Mobile Banking application or J Trust Bank Token on a smartphone device.

To open an account at Bank J Trust, customers can come directly to the nearest branch office and complete the account opening form along with the required documents.

Some of the advantages of Bank J Trust products include:

  • Competitive interest rates
  • Broad and varied banking services
  • Easy access via e-Banking
  • Priority service for priority customers

Customers can transfer funds through various channels, such as:

  • Internet Banking
  • Mobile Banking
  • ATM machine
  • Services at Branch Offices

SME customers can apply for a loan by coming directly to the nearest J Trust Bank branch office. Customers need to complete the required documents according to the type of loan being applied for.

Some of the features and benefits of Bank J Trust e-Banking services include:

  • Carry out banking transactions online
  • Checking balances and account mutations
  • Make fund transfers
  • Pay bills
  • Open a new account

Customers can obtain the latest information regarding Bank J Trust products and services through:

  • J Trust Bank official website
  • Visit to the nearest branch office
  • Contact the J Trust Bank Call Center
  • Follow J Trust Bank's official social media accounts

Requirements for opening a Priority Savings account at Bank J Trust include:

  • Have a minimum initial balance according to the provisions
  • Complete the account opening form
  • Submit a photocopy of valid personal identification
  • Fulfill other requirements set by Bank J Trust

Becoming a priority customer at Bank J Trust gets many benefits, such as:

  • Priority service at branches and call centers
  • Higher interest on savings and deposits
  • Easy access to banking services
  • Priority in applying for loans and credit cards

The J Trust Bank Mobile Banking Application provides various features and services, including:

  • Check account balance
  • Transfer funds between accounts
  • Bill payment
  • Purchase credit and data packages
  • Location and operational hours of branch offices
  • Submission of banking products and services

To cancel or close an account at Bank J Trust, customers can take the following steps:

  • Come to the nearest branch office and fill out the account closure form.
  • Return all account tools such as savings books, ATM cards, and checks/giro bills.
  • Ensure the account balance is zero before closing.
  • Receive a certificate of account closure from the bank.

Special Promo for Loyal Customers!

Our latest bank product promotions are here for you! Enjoy savings, deposits, checking accounts, and various other programs to gain a wide range of benefits!

Program JPro Bundling Combo

Program JPro Bundling Combo

End date at 31 Jul 2025
Program Tabungan Imlek 2025 (My Hoki Angpao)

Program Tabungan Imlek 2025 (My Hoki Angpao)

End date at 28 Feb 2025
Program Tora Blue Ocean Savings

Program Tora Blue Ocean Savings

End date at 01 Dec 2025
Program Tabungan Tora Persija

Program Tabungan Tora Persija

End date at 07 Sep 2025

Promo Merchant

Enjoy exclusive offers from your favorite merchants! Find various interesting promos that you can take advantage of for more economical and enjoyable shopping.
J Trust Bank's Internet Banking and Mobile Banking is here with a new look and more complete services. Please access the E-Banking menu to get the latest J Trust Bank mobile banking and internet banking Dear customers of PT Bank JTrust Indonesia Tbk.  Be careful of fraud via telephone/Whatsapp application/advertising on social media on behalf of PT Bank JTrust Indonesia Tbk. or J Trust Bank, as well as offering J Trust Bank products, which in turn are subject to a monthly subscription fee and request a one time password (OTP) code or customer personal identification number (PIN). Beware, beware of fake links! Do not access links/links with requests to fill in customer's personal data, ask for OTP and PIN codes.