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Contact Us

If you have questions about your account, need help with your transactions or want to learn more about our products and services, we are here to help. Contact J Trust Bank Contact Center via phone, whatsapp, email or visit the nearest J Trust Bank Branch Office. We are ready to assist you with all your banking needs.

Contact J Trust Bank Contact Center for Product and Service information and Customer Complaints:

Contact Center

J Trust Call - 1500 615 (24/7)

J Trust Bank Customer Care
0812 93489747 (24/7)

(Office Hour 08.00 -17.00 WIB)

Overseas

J Trust Call - +6221 2926 1111 (24/7)

J Trust Bank Customer Care
0812 93489747 (24/7)

(Office Hour 08.00 -17.00 WIB)

Corporate Secretary

For Corporate, Investor, and Press Information:
Sahid Sudirman Center, Lt. 33 Jl. Jend. Sudirman No. 86
Jakarta 10220, Indonesia
Call us: corporate phone+6221 2926 1111

Our Locations

J Trust Bank's Internet Banking and Mobile Banking is here with a new look and more complete services. Please access the E-Banking menu to get the latest J Trust Bank mobile banking and internet banking Dear customers of PT Bank JTrust Indonesia Tbk.  Be careful of fraud via telephone/Whatsapp application/advertising on social media on behalf of PT Bank JTrust Indonesia Tbk. or J Trust Bank, as well as offering J Trust Bank products, which in turn are subject to a monthly subscription fee and request a one time password (OTP) code or customer personal identification number (PIN). Beware, beware of fake links! Do not access links/links with requests to fill in customer's personal data, ask for OTP and PIN codes.